When trying to diagnose a bug, one of the best ways our support team can get to the bottom of the issue is by looking at the log file that the app generates on a device. If we've asked you to send us logs, please follow the instructions below.

Pugpig Bolt (Bolt v3.17+)

1. Open the Bolt app you want to send the logs for
2. Navigate to the settings tab
3. Tap on the "Report a bug" settings item (reach out to your Customer Success Manager if it needs to be added).
4. If the default mail app is installed, a draft email will automatically be opened with your set defaults. If not, select your email client of choice to automatically open a new email in your email client. Both will have app logs automatically attached, along with a store receipt if applicable.
5.  Add any comments you want about the bug you are experiencing into the body of the email.
6.  Tap send (ensuring the correct email is in the address field) and wait for us to get back to you.

Pugpig Bolt (up to Bolt v3.16)

1. Open the Bolt app you want to send the logs for
2. Navigate to the settings tab
3. Scroll to the bottom of the page to find the app version and which version of Pugpig Bolt the app is powered by
4. This step is different for iOS and Android devices:
   1. iOS: Swipe right with two fingers on the version number to bring up the log screen. 
   2. Android: Tap and hold the version number for 3 seconds to bring up the log screen.
5. Click the share icon
6. Select your email client of choice to automatically open a new email in your email client with the log.txt file already attached.
7.  Add any comments you want about the bug you are experiencing into the body of the email
8.  Tap send and wait for us to get back to you

Pugpig Publish

1. Open the Publish app you want to send the logs for
2. Navigate to the settings page (sometime you will need to go to a subpage of Settings - usually this is General)
3. Scroll to the bottom of the page to find the app version and which version of Pugpig Publish the app is powered by
4. Long hold on the version number until a dialog pops up
5. Click share logs or email logs - this should open a new email in your email client with the log.txt file already attached.
6. Add any comments you want about the bug you are experiencing into the body of the email
7. Tap send and wait for us to get back to you